Clear terms for a comfortable journey.

01 · PRIVACY

Privacy policy

Information you choose to share

When you contact us through WhatsApp or another booking channel, we may receive your name, contact details, travel date, pickup and drop-off locations, flight information, group size, luggage details, preferred destinations, and other information needed to arrange your service.

How we use it

We use this information to answer enquiries, prepare quotations, plan practical routes, confirm bookings, provide the requested transport or tour, communicate service updates, support safety, and maintain records required for legitimate business or legal purposes.

Sharing and third-party services

Information is shared only when reasonably necessary to provide the confirmed service, comply with law, or protect safety and legal rights. This website links to services operated by WhatsApp, Tripadvisor, and Instagram. Those providers process information under their own privacy policies.

Retention, security, and your choices

We keep personal information only as long as reasonably needed. Reasonable safeguards are used, but no internet service can guarantee absolute security. You may ask about, correct, or request deletion of information you previously provided, subject to applicable legal and record-keeping requirements. We do not sell customer personal information.

02 · SERVICE

Booking terms

Quotation and confirmation

An enquiry does not reserve a vehicle. A direct booking becomes confirmed only after both parties agree in writing to the date, pickup details, service, route or destination, duration, price, inclusions, and any payment requirement. Availability remains subject to confirmation.

Prices and inclusions

Custom-trip pricing depends on travel distance, service hours, pickup area, route, and operational requirements. Entrance tickets, meals, activities, parking, tolls, or other third-party charges are included only when stated in the written confirmation. Any requested extension or material route change may require an additional agreed charge.

Customer responsibilities

Guests must provide accurate contact, passenger, pickup, flight, and destination information; be ready at the agreed time; follow reasonable safety instructions; comply with local rules; and take care of personal belongings. Children must remain under the supervision of their parent or responsible adult.

Routes and circumstances outside our control

Travel times and access may change because of traffic, weather, ceremonies, road closures, attraction closures, government action, or safety conditions. We may recommend a reasonable route, schedule, vehicle, or destination adjustment.

Bookings made through another platform

A booking completed through Tripadvisor, Viator, or another third-party platform is also governed by the price, payment, amendment, cancellation, and refund terms shown by that platform at checkout.

03 · CHANGES

Cancellation policy

Direct WhatsApp bookings

The cancellation deadline, rescheduling conditions, and treatment of any advance payment are stated in your written booking confirmation before payment. If plans change, contact us as soon as possible. A refund, when applicable, may exclude non-recoverable costs already incurred specifically for the confirmed booking.

Third-party bookings

For bookings paid through Tripadvisor, Viator, or another platform, the cancellation window and refund rules displayed in that booking govern the transaction. Cancellation must normally be completed through the platform where the booking was made.

Late arrival, no-show, and interruption

Please notify us promptly about delays. Waiting time, shortened service, rescheduling, or no-show treatment follows the written booking confirmation. If we must cancel because the service cannot be provided safely or operationally, we will discuss a reasonable alternative, rescheduling, or any refund due for the unprovided direct service.